Quality and Compliance AI converts customer conversations into actionable business intelligence using Artificial Intelligence and advanced data sciences. The system integrates with all customer’s conversation systems and reduce the cost and time of logging and analyzing them.
Benefits of Quality and Compliance AI
Agent Assistance
Complements agent skills by providing suggested responses to customers during the call
Performance Analysis
Reviews agent performance and compliance to help them improve their competencies and capabilities
Quality Assurance Automation
“Automates Quality Assurance processes to ensure faster and more accurate reports
