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Cloud Contact Center

A flexible, scalable and secure way to operate a full-featured contact center of any size on a subscription-based model.

Powered by Enghouse Interactive and hosted in VITRO Data Center, PLDT Cloud Contact Center as a Service (CCaaS) provides you all the features you need on subscription-based model with absolute security and resiliency. Cost-effective, highly flexible and readily scalable according to your ever-changing needs, PLDT CCaaS is the ideal solution for any contact center looking for better business agility.

Benefits of Cloud Contact Center

Flexible & Scalable

Flexible & Scalable

Operate voice-only to multimedia contact center services starting at 5 seats

Subscription-based

Subscription-based

Zero CAPEX and minimal OPEX. Spend only on what you need

Unified & Multi-Channel

Unified & Multi-Channel

One platform for applications such as ACD, IVR, CTI, e-mail, voicemail, fax and chat and social media

Telco-grade Platform

Telco-grade Platform

Featuring an all-IP, virtualized and fully-redundant system

Secure

Secure

Hosted in VITRO Data Center with ANSI/TIA-942 Rated 3 Certification

24/7 Help Desk

24/7 Help Desk

Get round the clock support thru email, phone or on-site support, if needed

Benefits of Cloud Contact Center

Flexible & Scalable

Flexible & Scalable

Operate voice-only to multimedia contact center services starting at 5 seats

Subscription-based

Subscription-based

Zero CAPEX and minimal OPEX. Spend only on what you need

Unified & Multi-Channel

Unified & Multi-Channel

One platform for applications such as ACD, IVR, CTI, e-mail, voicemail, fax and chat and social media

Start your journey today

Get in touch with one of our experts and unlock possibilities to grow your business further.

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PLDT Enterprise

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