Powered by Enghouse Interactive and hosted in VITRO Data Center, PLDT Cloud Contact Center as a Service (CCaaS) provides you all the features you need on subscription-based model with absolute security and resiliency. Cost-effective, highly flexible and readily scalable according to your ever-changing needs, PLDT CCaaS is the ideal solution for any contact center looking for better business agility.
Benefits of Cloud Contact Center
Flexible & Scalable
Operate voice-only to multimedia contact center services starting at 5 seats
Subscription-based
Zero CAPEX and minimal OPEX. Spend only on what you need
Unified & Multi-Channel
One platform for applications such as ACD, IVR, CTI, e-mail, voicemail, fax and chat and social media
Telco-grade Platform
Featuring an all-IP, virtualized and fully-redundant system
Secure
Hosted in VITRO Data Center with ANSI/TIA-942 Rated 3 Certification
24/7 Help Desk
Get round the clock support thru email, phone or on-site support, if needed
