For solutions provider Traxion Pay Inc. (Traxion), ensuring that their customers can use their platform to collect payments easily, conveniently, and without delay is crucial as it continues to serve individuals, freelancers, and small businesses.
According to the 2021 MSME Statistics from the Department of Trade and Industry, micro, small, and medium enterprises (MSMEs) make up 99.58% of the total business enterprises operating in the Philippines – a strong backbone especially in an economy still recovering from the effects of the pandemic.
With over 20,000 payment centers nationwide as well as online banking, Traxion understands the importance of addressing the immediate needs of its customers and its evolving role in achieving financial inclusion, hence it ensures to use the latest and most secure technology when it comes to its transaction management system.
Traxion is subscribed to ePLDT VITRO Colocation Services, allowing them the security and flexibility to connect with financial bodies like Instapay, Bancnet, and CTMs.
“Since we subscribed to ePLDT VITRO Colocation Services, we’ve migrated all our development servers to the new location,” explains Joshua Santos, Chief Operating Officer at Traxion. “And [it has become] more sustainable and accessible for us.”
An ally in digital transformation
“Traxion and PLDT Enterprise have a shared commitment to advancing financial inclusion among Filipinos by modernizing rural banks and cooperatives through responsible digital innovations,” says Vic Tria, First Vice President and Head of Enterprise Revenue Group for Domestic Enterprises and Public Sector at PLDT Enterprise. “With the PLDT Group working at the backend, we are able to achieve this together.”
As they moved their digital infrastructure to the ePLDT VITRO data center, Traxion noticed significant changes in their system and operations, including a more efficient IT environment through server consolidation. This eco-friendly solution simplifies server management, centralizes monitoring of IT systems, and saves up on operational and hardware cost.
Another benefit for Traxion is having a more secure power supply. “This is a very important aspect for us since we are a non-bank financial institution, and we need to be online as much as possible,” Santos further explains. “Aside from ensuring that no data will be breached, we need to have an uptime of almost 100%.”
The ePLDT VITRO solution has also led to proper upkeep and equipment maintenance, allowing smooth operation for Traxion’s networks. Accredited by NTT Communications as a ‘Nexcenter-compliant’ data center facility, ePLDT’s VITRO facility, particularly in Paranaque City, adopts the latest in data center design as well as best practices and overall management experience.
“We are very happy to hear Traxion’s positive feedback on our services, particularly their subscription to our colocation services,” shares Mitch Locsin, First Vice President and Head of Enterprise and International Business Groups at PLDT and Smart. “This reinforces our commitment to providing our partners with the right tools and support system to future-proof their businesses.”
Beyond customer service
But beyond all the technical upgrades, Santos noted that the biggest improvement to their business is the excellent customer service that works both ways.
“There’s already an excellent experience when we purchased the product from the PLDT Group, but what we really appreciated is the customer experience – partner who understands and shares the same values as our company,” he shares. “The support that we’ve been getting from PLDT Enterprise is what sets it apart from the rest. Whenever we need assistance like reporting a concern, we are given excellent service and accommodation by the team.”
“We look forward to a stronger partnership with Traxion as we continue to support them in achieving their goals and serving more and more Filipinos through their outstanding financial products and services,” adds Locsin.
PLDT Enterprise, the B2B arm of PLDT, the largest fully integrated telco in the country, continues to empower the banking and fintech industry to move Further Together towards fostering financial innovation.