Short for chat robot, PLDT Chatbot is an AI-based service that simulates human conversation to support and scale your business' customer care interaction. The service supports Natural Language Processing (NLP) which aids your contact center to understand and interpret your customer's needs faster.
PLDT Chatbot runs on major messaging applications such as Facebook Messenger, Viber, Whatsapp and Telegram.
Benefits of Chatbot
24/7 customer support
Get in touch with experts easily
Quicker response time
Up to 99% improvement in response time
Increased customer engagement
Allows you to grow engagament by 20%-40%
Save customer service cost
Reduce cost by up to 30%*
Optimize sales and marketing strategy
Thru consumer analytics of your employees into grooming the new joinees
