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Chatbot

An AI-driven, first-level customer interaction application that enhances customer engagement and first call resolution

Short for chat robot, PLDT Chatbot is an AI-based service that simulates human conversation to support and scale your business' customer care interaction. The service supports Natural Language Processing (NLP) which aids your contact center to understand and interpret your customer's needs faster.

PLDT Chatbot runs on major messaging applications such as Facebook Messenger, Viber, Whatsapp and Telegram.

Benefits of Chatbot

24/7 customer support

24/7 customer support

Get in touch with experts easily

Quicker response time

Quicker response time

Up to 99% improvement in response time

Increased customer engagement

Increased customer engagement

Allows you to grow engagament by 20%-40%

Save customer service cost

Save customer service cost

Reduce cost by up to 30%*

Optimize sales and marketing strategy

Optimize sales and marketing strategy

Thru consumer analytics of your employees into grooming the new joinees

Benefits of Chatbot

24/7 customer support

24/7 customer support

Get in touch with experts easily

Quicker response time

Quicker response time

Up to 99% improvement in response time

Increased customer engagement

Increased customer engagement

Allows you to grow engagament by 20%-40%

Start your journey today

Get in touch with one of our experts and unlock possibilities to grow your business further.

Get Started
PLDT Enterprise

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